FREQUENTLY ASKED QUESTIONS
Find answers to our most common grooming, boarding, and booking questions.Everything you need to know before your pet’s visit to Paws Pet.
ABOUT US
Paws is a trusted pet grooming brand in Malaysia, providing professional grooming for dogs and cats, along with boarding and grooming academy services.
We have three branches in Johor Bahru — Iskandar Puteri, Johor Jaya, and Taman Daya. Our Grooming Academy operates from one of these outlets.
We offer certified groomers, transparent grooming rooms, safe separated boarding areas, and a one-cat-per-room policy for stress-free care.
PREPARATION
Bring vaccination records, a leash (or carrier for cats), and any special care notes.
Ensure they’ve eaten, had a toilet break, and are not sick. For long-haired pets, light detangling helps.
Yes. Dog rooms are transparent for viewing; cats are groomed privately for a calmer environment.
BOOKINGS
Book via our website, WhatsApp, or call your nearest branch.
Yes, depending on slot availability, pet size, and service type.
Please cancel at least 24 hours in advance to avoid fees. No-shows may affect future bookings.
PAYMENTS & RATES
Cash, bank transfer, e-wallets, and major credit cards.
Prices vary by pet size and coat condition. Dog grooming starts around RM120–RM210; cat grooming around RM190–RM290. Exact quotes are provided after assessment.
Basic services are included. Add-ons (spa, flea treatment, deshedding, etc.) are charged separately.
GROOMING
Bath, blow-dry, brushing, nails, ears, paw trim, sanitary trim, and full body styling or shave.
Teeth brushing, spa bath, flea treatment, deshedding, dematt/detangle, and size-based coat tinting.
Yes. Dogs are groomed in open-view rooms; cats are groomed in private single-room setups to reduce stress.